Privacy Policy

Quintessence Collections (Pty) Ltd
Effective Date: [Insert Date]

Quintessence Collections (“Quintessence”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, interact with our services, submit enquiries, or engage with our business.

By using our website, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect

We may collect and process the following information:

Personal Information

Including but not limited to:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • Physical address
  • Billing or delivery details
  • Job title or business role

Business & Project Information

Where applicable:

  • Product development requirements
  • Brand concepts
  • Formulation requests
  • Manufacturing specifications
  • Packaging requirements

Website Usage Information

Automatically collected data may include:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website interaction behaviour
  • Cookies and analytics data
  1. How We Use Your Information

We use your information to:

  • Respond to enquiries and requests
  • Provide quotations and consultation services
  • Manage manufacturing and formulation projects
  • Improve website functionality and user experience
  • Communicate regarding services, projects or support
  • Send relevant business updates or marketing communications (where consent is provided)
  • Maintain compliance with legal and regulatory obligations
  • Protect the security and integrity of our operations
  1. POPIA Compliance

Quintessence Collections processes personal information in accordance with the:

  • Protection of Personal Information Act, 4 of 2013 (“POPIA”)
  • Applicable South African privacy and data protection legislation

We process personal information lawfully, fairly and only for legitimate business purposes.

  1. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Analyse visitor behaviour
  • Enhance user experience
  • Support marketing and website optimisation activities

You may disable cookies through your browser settings, although some website functionality may be affected.

  1. Information Sharing

We do not sell or rent personal information.

We may share information with:

  • Trusted service providers and suppliers
  • Regulatory or legal authorities where required
  • Professional advisors and consultants
  • Technology and hosting partners supporting our operations

All third-party providers are expected to maintain appropriate confidentiality and data protection standards.

  1. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss or misuse
  • Disclosure
  • Alteration
  • Destruction

While every effort is made to secure information, no electronic transmission or storage system can be guaranteed as completely secure.

  1. Retention of Information

We retain personal information only for:

  • As long as necessary to fulfil the purposes outlined in this policy
  • Legal, regulatory or contractual requirements
  • Legitimate business and operational needs

When information is no longer required, it will be securely deleted or destroyed.

  1. Your Rights

You may request to:

  • Access your personal information
  • Correct or update inaccurate information
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request deletion of personal information where legally permissible

Requests may be submitted using the contact details below.

  1. Marketing Communications

Where consent has been provided, we may send:

  • Company news
  • Industry updates
  • Product and service information
  • Promotional communications

You may opt out of marketing communications at any time.

  1. Third-Party Links

Our website may contain links to external websites or third-party platforms. Quintessence Collections is not responsible for the privacy practices or content of external websites.

  1. Intellectual Property & Confidentiality

Information submitted through our website relating to product concepts, formulations or development projects will be treated with professional discretion. However, users are advised not to submit highly confidential or proprietary information through unsecured website forms.

Formal confidentiality agreements may be arranged where required.

  1. Children’s Privacy

Our website and services are intended for business and professional use and are not directed toward individuals under the age of 18.

  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect:

  • Regulatory changes
  • Operational requirements
  • Website updates
  • Industry best practices

Updated versions will be published on this page with a revised effective date.

  1. Contact Information

For privacy-related enquiries or requests, please contact:

Quintessence Collections (Pty) Ltd
426 Skilder Street
Silverton, Pretoria
South Africa

📧 Email: info@quint.co.za
📞 Telephone: +27 (0)12 804 6443
🌐 Website: www.quintessence.co.za